I Give Them 5 Stars!

Really impressed with Netflix.com.

"Dear Lela,

Joseph and the Amazing Technicolor Dreamcoat was not available from your local shipping center. Fortunately, it was available from a shipping center in another part of the country. It's on its way and should arrive within 3 to 5 days.

You'll notice we also recently sent the next available DVD from your Queue to enjoy while Joseph and the Amazing Technicolor Dreamcoat makes its way to you."

They could've made me wait until I'd returned the DVD that they sent, but they didn't, basically giving me the benefit of the solution to the problem they had. And I called and asked: this is standard policy.

This isn't even the first time their customer support has impressed me, either. While we were having terrible financial problems last year, we had to frequently cancel and reinstate our account to accommodate for paydays or workman's comp checks. At one point, something went wrong within their system, and I ended up on the phone with them, because although a payment had gone through, we couldn't access our account. In that situation, the customer service representative took the time to try a few workarounds and was talking to their tech department quite a bit. In the end, the issue finally got sorted out, but as if that wasn't enough, they credited me with an extra month of service just to apologize for the issue.

When a company is willing to go above and beyond what they are obligated to do for a customer, I'm always impressed. It's something you just don't see enough of, and for me, it guarantees I will stay a customer to that company for as long as possible.